Effective Date: February 15, 2019
We collect a variety of types of information. Examples include:
Contact information, such as your name or email address;
Purchase information, such as the items you purchase, payment method and payment information (please note that payment method and payment information is handled via Gumroad [discussed below]), and contact information (such as for receipts or order updates);
Device and browsing information, including information about your phone, tablet, computer, or device, and online browsing activity (collectively, "automatically collected information"). Like most website operators, NEO-SAPIEN collects non-personally-identifying information of the sort that web browsers and servers typically make available. Automatically collected information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. Automatically collected information also may include information about when and how you access and use our website, such as the date and time of your visit or use, the websites you visit before coming and after leaving our website, how you navigate and what you search for using our website, the website pages and items you view using our website, and the items you purchase.
We collect information on our website. We also obtain information from you and from third parties. For example, we collect and obtain information:
You provide, such as when you make a purchase or contact us, or sign up for emails or marketing;
From third parties, such as service providers that we use, analytics companies, and other third parties that we choose to collaborate or work with;
Using cookies and automatic collection methods. For example, we and third parties we work with may collect information from the computer, tablet, phone, or other device: that you use to access our website; or that you use to open an email from us. This collection includes automatically collected information, and generally does not include personal information unless you provide it through our website or you choose to share it with us. Methods we may use include:
- cookies (which may be session-based or persistent, and are typically small data files that are stored on your hard drive or in connection with your Internet browser);
- web beacons or tags (small images embedded into websites or emails that send information about your computer, tablet, phone, or other device when you visit our website or open an email we send to you);
- website log files (which we tend to create automatically in connection with access to and use of our website); and
- other technologies (which may be similar to or different than the methods noted above).
We use the information that we collect to conduct our business and to provide you with the best possible products, services, and experiences. We also may combine any or all of the information that we collect or obtain. Examples of how we use information include:
To provide you with products and services, such as to: fulfill your orders and process your payments and to provide you with products and services that we think you will like.
To respond to you, such as when you: place an order; call us; make a request or inquiry; or share a comment or concern;
For Analytical Purposes: We use a tool called "Facebook Pixel" to collect information about use of this site. This cookie is placed by Facebook. It enables NEO-SAPIEN to measure, optimize and build audiences for advertising campaigns served on Facebook. For further information about the Facebook Pixel please click here .
For Mailing List and Sending Newsletters: We use Mailchimp to collect email addresses through the signup forms on NEO-SAPIEN. If you submit your email address on this site, then it will be added to our mailing list to send you emails from time to time. We may also use Mailchimp to deliver transactional welcome emails after purchases. We do not sell or share your email addresses or any personal information about you. You may unsubscribe from Mailchimp at any time. If you need help unsubscribing, please click here and let us know.
For our business purposes, such as: to operate and improve upon our business and lawful business activities; to maintain our records; for research; to determine your satisfaction with our products and services; to detect and prevent fraud or misuse of our services; and for any other business purpose that is permitted by law;
For legal and safety purposes, such as to: defend or protect us, our customers, you, or third parties, from harm or in legal proceedings; protect our rights; protect our security and the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of product recalls or safety issues.
In general, we do not share personal information about you with third parties for third party marketing or advertising purposes. We may share personal information with third parties for other purposes. For example, we share personal information with:
Parties to business transactions such as those we deal with in mergers, acquisitions, joint ventures, sales of assets, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of business transactions. In these types of transactions, personal information may be shared, sold, or transferred, and it may be used subsequently by a third party; and
Additional third parties such as law enforcement, government entities, courts, or other third parties as required or allowed by applicable law, such as for the legal and safety purposes described under the "How We Use Information" Section above, or otherwise to help prevent harm or fraud to us, you, our customers, or other third parties. We also may share personal information with third parties upon your request or with your approval, though we may not be able to accommodate all requests.
We take steps to help protect the confidentiality and security of personal information you share with us through our website. In general, information transmitted through the Internet may not be perfectly secure, and we are unable to guarantee the security of your personal information.
Links to Other Websites and Services. Our site may contain links to other websites. Please note that when you click on one of these links, you are moving to another website. We are not responsible for the sites, content, or videos accessed via the links, and we have not reviewed the privacy practices of those third parties. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
Browsers Do Not Track Signals. While we strive to offer you choices when you use our website, we do not promise that we will be able to receive or honor web browser Do Not Track signals.
California Privacy Rights. California law entitles residents to ask us for a notice describing what categories of personal information we share with third parties for third parties' direct marketing purposes. Unless you request us to or consent to us doing so, NEO-SAPIEN does not sell any personal information to third parties for their own direct marketing purposes. If you have questions about these practices, please contact us at email@example.com.
Children's Privacy. NEO-SAPIEN does not knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you believe that your child under the age of 13 has submitted personal information to NEO-SAPIEN in connection with our website, and without prior verifiable parental consent, please contact us at firstname.lastname@example.org so that we can take steps to delete the personal information that she or he provided.